Zugg Software Support Center
Zugg Software is committed to total customer satisfaction. We provide top-notch technical support for both customers and potential customers. We understand that you have many choices for the software you purchase and that many people consider quality customer support to be a major factor in their purchase. Most technical questions will be answered by Zugg himself.
We try to respond to all requests within 48 hours. If you have not received a response to your request, check to be sure your anti-spam and firewall software is configured to allow email from zuggsoft.com.
All of our software can be used for 30-days for free to try it before purchasing. Even after purchasing, we offer a full 30-day money back guarantee.
Support Options
There are several ways to get help and support for your Zugg Software products:
- Support Forums
- Using our web-based support forums can be the quickest way to get help. These forums are very active and several expert users have volunteered their time as "Gurus" to help other people with their questions. Remember that the Gurus are volunteers...always be polite and provide as much information about your problem as possible. Because there are Gurus all over the world, you will often get a response in just a couple of hours.
- Knowledge Base
- We have an extensive database of help articles for you to search and read. Most questions can probably be answered with the information stored in this knowledge base. In addition to the Knowledge Base, there is an additional set of articles for our zMUD product. Some of these articles include chapters from a cancelled book project, and while they are older, many of them are still relevant. You will also find a full online copy of the help files in the knowledge base.
- Email
- Use your favorite email program to send a message to support@zuggsoft.com. We try to personally respond to all email within 48 hours.
- Feedback within the software
- Most of our products have a Send Feedback option in the Help menu of the program. The advantage of using this option is that you can send a question directly from the program without interrupting your work. In some cases you can also attach a screenshot showing the problem you have encountered. In some of our software, if it ever crashes it will have an option to send the crash report to us. Both of these methods are very useful since the reports include information about what version of the software you are running and what version of Windows you are running and other information that is useful for us to track down the problem and fix it. If the software you are using has this option, try to use it whenever possible.
- Phone Support
- Unfortunately, because we are a small family business, we cannot provide technical assistance over the phone. It is less expensive for you and us to use one of the above options instead.
Protecting Your Privacy
Protecting your privacy is very important to us. We will never sell or give your private information to anyone. For more details, please see our
full privacy statement.
