Zugg Software :: View topic

Beginner Joined: 21 Oct 2000 Posts: 19 Location: USA

I've been using 6.61 for 20 min or so and it has crashed 5 times. I upgraded from 6.4
Im using xp home, and the crashes have occured while issuing a scan command, pressing a number key, resizing a window etc.

Anyone have any clues as to what is going on? Any way i can log my problems to send here ?

Beginner Joined: 21 Oct 2000 Posts: 19 Location: USA

crash number 6 just happened while using a macro. Where does one send debug test trace text files.

Posted: Sat May 10, 2003 2:32 am

You need to upgrade to driver for your network card. Because v6.6x is much faster than 6.40, it is more susceptible to a known problem with WinXP and some network drivers. Go to the web site for your network card and update the driver. Otherwise you'll get a crash whenever zMUD tries to send a small amount of text to the MUD quickly (like with speedwalk, macros, etc)

Beginner Joined: 21 Oct 2000 Posts: 19 Location: USA

Well I'm not so sure you are right, since it has crashed 2 times while zmud is minimized with no input from my side at all.

Posted: Sat May 10, 2003 3:05 am

In that case, you probably have a corrupted settings file or have a bad trigger. Read the Migration Guide in the Support Library on how to clean up a corrupted settings file.

debug test and trace files are only needed when requested and will not show anything for a general crash like this.

You can also try v6.62 that I just uploaded, but I didn't fix anything that was related to this.

Beginner Joined: 06 May 2003 Posts: 17 Location: USA

I have the exact same problem to the letter. And I just deleted all my mud files to get rid of ALL The mud settings. It still crashes. I am also running Xp, also upgraded from the same version, I even uninstalled and reinstalled. I got rid of ALL mud files to purge the setting files and I've changed from ethernet to dialup. I even uninstalled the ethernet all together just to make sure that had nothing at all to do with the crashes. Nothing hs worked, it still crashes.

Beginner Joined: 21 Oct 2000 Posts: 19 Location: USA

I have also started a new char with no settings and it still crashes

Posted: Sat May 10, 2003 5:41 am

Then it's definitely your XP system. XP is notorious for being unstable. Took me a couple of weeks to get the right drivers on my system here. Hundreds of people are using the new version without a problem. So if it crashes on just a new blank character, then it's definitely a system problem. Go to http://www.zuggsoft.com/data and follow the instructions for updating your XP system. There is a service pack for XP. Then update your various network and video drivers.

Beginner Joined: 21 Oct 2000 Posts: 19 Location: USA

Hrm you seem to be very quick to blame xp
6.4 worked fine on this same set up.
I followed your advice and nothing has changed, it still crashes. I would like you to make 6.40 available to me.
Thanks for your time and help

GURU Joined: 10 Oct 2000 Posts: 4379 Location: USA

Could you at least try updating the drivers for the network card anyway?

You seem to be very quick to dismiss suggestions you haven't tried.

Kjata

Beginner Joined: 21 Oct 2000 Posts: 19 Location: USA

This is a 7 month old computer.
I have the latest service pack for windows
I have the latest drivers for both my video card and network card.

I dont see the probem of making available a previous version of zmud that worked when this version doesnt

GURU Joined: 10 Oct 2000 Posts: 4379 Location: USA

Forgive me if I'm making you repeat yourself, but did you look for the latest drivers for the network card, or are you assuming they are already the latest since the computer is 7 months old?

Also, understand that it is not that the version doesn't work, since almost everybody else is using it without problems. When stuff like this happens, it is probably happening because of something particular with your system. Not every computer is alike, and Zugg can test on his computer, and hundreds of beta testers can test on their computers, but there is still the possibility that someone, somewhere, has something specific to their system that will trigger a problem.

It is in everyones best interest if you could help Zugg identify if it is a bug or not with zMUD, but most importantly it is in your best interest. If you go back to 6.40, it's likely that no other future version will work for you. The problem will not magically fix itself.

By the way, Zugg only keeps the newest public version and the newest beta version. So he might not be able to make the 6.40 version available for you again. You could try searching around to see if some site has it, or someone else, but do remember that it would be best for you if the problem is eliminated instead of covered up.

Kjata

Posted: Sat May 10, 2003 3:53 pm

You have also never even told us

a) The exact error message you get
b) What MUD you are connecting to that seems to cause all the trouble

Novice Joined: 10 May 2003 Posts: 37 Location: Netherlands

I've been having something sort-like. Whenever i use a macro key, zmud seems to create some sort of lag. Im not entirely sure if it's zmud, but i dont think its my connection or the mud where i play cause my ping stays the same.
My cpu-usage increases however when i use a macro. Its a bit equal, but whenever i use a macro it gets a small spike, this doesnt happen when i for example say something on the mud, only when I use a macro.
I installed also the latest drivers and latest updates.

Yaldair

Novice Joined: 10 May 2003 Posts: 37 Location: Netherlands

Ok after testing it a bit more it isnt really all the macros, its more those set-macros with the 4,2,6,8 keys (which are generally set for walking) and the look macro. My CPU% increases with something near 17 to 19%. When spamming even more. Im not sure if this is caused by the amount of lines which are sent to you, or by something else. I think this might also be the reason why it crashes at some of you( i also use winXP) as it will use more cpu then what you can give...( im not sure of this though...only guessing mostly ;) )

Yaldair

Newbie Joined: 21 Aug 2002 Posts: 3 Location: USA

For what it's worth, I'm running Win 98/SE and have had similar problems. I've checked for new drivers and there aren't any.

I had been on 6.4, upgraded to 6.61 and now 6.62. Seems to blow up on activities related to mapping (but then, I always have the mapper on).

When I say 'blow up' I mean that zmud no longer responds, and the system says zMUD is no longer responding. I use a process explorer and see that zMUD is using 95-97% cpu.

Would you still suggest the potential for hashed settings files?

This is a 3COM Faster Etherlink XL 10/100Mb TX Ethernet NIC (3C905-TX) running on a dell optiplex GXa 400 MTbr EM+.

Searches for a new driver indicate that this is the latest.

It's a pretty stable nic, as you doubtless know. The system was running pretty well, mapping and all, for some time on 6.4.

I'd like to be able to get back to 6.4, but I'm afraid I can't, mainly because I've upgraded twice now - once to 6.61 and now to 6.62 - so I suppose the 'backup' files (I selected YES to the option to save backup files) the backup files are now of 6.61.

The one and only mud I am currently connecting to is Achaea.

Anyway, I'd be very happy to see what else you may suggest.

Cheers,

Jay

Beginner Joined: 06 May 2003 Posts: 17 Location: USA

Hey, I did the critical updates and zmud stopped crashing on me. So in defense of zuggsoft, follow the links they so convientally provided and well.. it worked for me anyway.

Newbie Joined: 21 Aug 2002 Posts: 3 Location: USA

I should note that I have all of the critical updates for my Win98/SE system already.

Also, the problem seems to manifest only when automapper is open.

I have a largish map, in perhaps thirty zones, with (in some cases) a hundred locations or so in a zone. Nothing too complicated with connections, but some alternate commands, etc.

In case that might help!

Cheers,

Beginner Joined: 06 May 2003 Posts: 17 Location: USA

Actually on my xp machine it's still crashing, just a lot less frequently. Seems to happen when I'm typing in something, but before I actually hit return.

Beginner Joined: 21 Oct 2000 Posts: 19 Location: USA

You have also never even told us

a) The exact error message you get
b) What MUD you are connecting to that seems to cause all the trouble

Well the exact error msg i get is only
"Zmud has encountered a problem and needs to close."
At which point You get to send an error report to microsoft or not.

You can look at but not copy or print this report. You can look at and copy a text file that accompanies the report.
If some xp genius can explain to me how to copy the actual error report I will be more than happy to do so.

The mud that i've have had this occur while connected to is Aardmud. Since you asked I just today tried staying connected to another mud Sojourn3.org 9999.
It also happened after 5 or so mins on that mud also.

I have the most current video drivers.
I have sent an email to the tech department
of the maker of my network card and I am
awaiting a reply concerning the updatedness
of that driver.

Thanks for taking the time to look into the problem I am encountering. I have been able to find a copy of 6.16 off of some asian site and am using that with no problems.

Wanderer Joined: 02 Jul 2002 Posts: 74 Location: USA

For what its worth, I mud on sojourn3 with no problems now (thanks to the last update zugg made) and am also using windows xp.
For those of you that uninstalled and reinstalled zmud, did you try to reinstall it to a diffrent directory from the last install?
Might give that a go, it couldn't hurt.

Beginner Joined: 21 Oct 2000 Posts: 19 Location: USA

I got my email back from the network card tech dept. There was an update, I installed it and zmud still crashed 5 or so mins after
connecting.

Enchanter Joined: 10 Oct 2000 Posts: 656 Location: USA

Dano,

Are you running any Virus Scan software. I know there has been some issues in the past with Command Anti-Virus. If you are running a anti-Virus, you may want to try disabling it and seeing if zmud still crashes. You may also want to try similarly disabling any other background task you have running like Firewall software and such.

Talahaski
Processor PIII 1000
Memory 265MB
Video NVIDIA 64MB
Windows XP
Zmud Version 6.62
Zmapper Version 1.14

http://www.dartmud.com

Beginner Joined: 21 Oct 2000 Posts: 19 Location: USA

Well it seems a program called drwatson keeps logs of all errors and such on my machine. If you want a copy of the error report for the zmud crashes, Zugg then let me know where you want it emailed.

Beginner Joined: 06 May 2003 Posts: 17 Location: USA

How did you get drwatson to reconize zmud crashing? My drwatson doesn't even seem to notice the fault. It claims nothing is wrong.