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Ohmy
Newbie
Joined: 22 Apr 2008
Posts: 6
Location: UK
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 Posted: Tue Apr 22, 2008 9:15 am
I paid but have no license key HELP!
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i paid for zMUD 5 days ago but the license key didnt come up. I paid by paypal but i wasnt logged on to the Zugg Software site at the time, i expected it to ask me who i was at some point. Anyway it didnt and im down by $34.95 as i cant even get a refund without proving ive removed the key, which i dont have!
What do i do? Im thinking of buying it again and going for a refund of the first payment later? |
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Ohmy
Newbie
Joined: 22 Apr 2008
Posts: 6
Location: UK
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Posted: Tue Apr 22, 2008 9:43 am
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How do i even register to get stuff from the shop? its driving me nuts! i thought this name im using now would be the one i'd use at the shop but it keeps telling me the email address isnt recognised in the shop!! Grrrrrrrrrrrrrrr please Zugg help me! My character may be dying whilst this goes on!
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Guinn
Wizard
Joined: 03 Mar 2001
Posts: 1127
Location: London
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Posted: Tue Apr 22, 2008 9:43 am
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You should email support@zuggsoft.com. Zugg and Chiara are away for a few days but Chiara is usually very quick to reply to license problems. You'll need the paypal receipt and any reference numbers I expect but there's no need for you to buy anything again or worry about things before speaking to Chiara.
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CMUD Pro, Windows Vista x64
Core2 Q6600, 4GB RAM, GeForce 8800GT
Because you need it for text... ;) |
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Ohmy
Newbie
Joined: 22 Apr 2008
Posts: 6
Location: UK
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Posted: Tue Apr 22, 2008 9:48 am
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Thanks Guinn, i have emailed them twice, first yesterday and now today but nothing yet. Im in the UK so my times are different but i only have my PayPal reciept i have nothing from this site, no reference or anything. I hope they get back to me soon, :(
i did try and pay again and requested a refund from PayPal but i cant even find out how to register for the shop bit? i can see the log on but not a register place... why is it different from the forum part? Doesnt make sense at all. |
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Guinn
Wizard
Joined: 03 Mar 2001
Posts: 1127
Location: London
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Posted: Tue Apr 22, 2008 10:19 am
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The forum and shop parts were separate because the shop came much later than the forum and have different software managing them (I think). You log into the shop using the email address you have registered with paypal rather than your forum username though. If you don't have any confirmation emails then it may be that the message was caught up in some spam filter, I think Yahoo had been counting some of the automated emails as junk recently.
From the store FAQ (https://www.zuggsoft.com/store/help.php?section=FAQ)
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How do I get my software license key?
When you purchase a product, a license key is generated and sent to the e-mail address that you provided with your order. The e-mail message contains instructions for how to copy this license key into the software to remove the trial screen. You will only receive this e-mail message when payment has been received for your order. If you ordered using a money order, you will receive this e-mail message when your money order has been deposited. For credit card and PayPal orders, you should receive this e-mail message very quickly, usually within just a couple of minutes. If you do not receive this e-mail message, contact support at support@zuggsoft.com. Be sure to include your Order Number in all correspondence. |
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_________________
CMUD Pro, Windows Vista x64
Core2 Q6600, 4GB RAM, GeForce 8800GT
Because you need it for text... ;) |
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Vijilante
SubAdmin
Joined: 18 Nov 2001
Posts: 5182
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Posted: Tue Apr 22, 2008 10:37 am
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| Quote: |
| i can see the log on but not a register place... why is it different from the forum part? Doesnt make sense at all. |
Part of the reason it is seperate is that it came later. Another part of the reason is that many users buy the software and never use the forums, some people use the trial and ask a stack of questions on the forums before deciding to buy. There is an integration between the forums and the store front, but I think it requires a user to turn it on in their store profile.
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| Thanks Guinn, i have emailed them twice, first yesterday and now today but nothing yet. |
I can only council patience. Chiara's sister was getting married, and lives something like 600 miles from Chiara. They should be back very soon, and they are the only ones that can help you. Chiara's normal response time for such an issue is under 24 hours. |
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The only good questions are the ones we have never answered before.
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Ohmy
Newbie
Joined: 22 Apr 2008
Posts: 6
Location: UK
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Posted: Tue Apr 22, 2008 10:47 am
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thanks Vijilante its just bad timing on my part it seems. There is nothing more i can do but wait so ive dl a free client to get my character to safety and continue playing until zMUD is sorted. I do miss all my triggers and buttons though. oh well, such is life.
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Chiara
Site Admin
Joined: 29 Sep 2000
Posts: 389
Location: USA
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Posted: Tue Apr 22, 2008 7:37 pm
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This should be resolved.
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Ohmy
Newbie
Joined: 22 Apr 2008
Posts: 6
Location: UK
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Posted: Tue Apr 22, 2008 11:41 pm
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| Chiara wrote: |
| This should be resolved. |
hi, how is it resolved? i got an email saying "Problem handled on an unlinked ticket" but i dont know what that means, nor where my license is still, sorry if im missing something but what do i need to do now? |
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Chiara
Site Admin
Joined: 29 Sep 2000
Posts: 389
Location: USA
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Posted: Wed Apr 23, 2008 12:45 am
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I have support request from you from 2 separate email addresses. The detailed response and your license key were sent to the email address that is your right name.
Let me know if you can't find them. |
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Ohmy
Newbie
Joined: 22 Apr 2008
Posts: 6
Location: UK
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Posted: Wed Apr 23, 2008 12:55 am
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thank you Chiara im sorry i forgot about the other one, i shall check immediately and im sure it will be fine, thank you so much, i really appreciate it. I cant wait to get zMUD back i cant stand the others ive been using.
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