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PDXsasquatch83
Newbie
Joined: 24 Oct 2018
Posts: 6
Location: Las Vegas, NV
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 Posted: Wed Oct 24, 2018 1:43 am
Purchase Issue/No Emails
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I purchased CMUD this last weekend after my trial expired and I have yet to receive an email or see a KEY show up in my purchase history (only my zmud purchases from a LONG time ago show up). I also contacted the contact us email and have received no response. Is there something I am possibly missing?
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shalimar
GURU
Joined: 04 Aug 2002
Posts: 4755
Location: Pensacola, FL, USA
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Posted: Wed Oct 24, 2018 1:55 am
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If you are contacting them from a Hotmail account, there well could be an issue.
If so, try reaching out to support with an alternate email. |
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_________________
Discord: Shalimarwildcat |
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PDXsasquatch83
Newbie
Joined: 24 Oct 2018
Posts: 6
Location: Las Vegas, NV
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Posted: Wed Oct 24, 2018 1:58 am
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My zuggsoft account and paypal account emails are both the same yahoo email I've had since my original purchases of zmud. Hopefully this can be resolved.
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shalimar
GURU
Joined: 04 Aug 2002
Posts: 4755
Location: Pensacola, FL, USA
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Posted: Wed Oct 24, 2018 3:46 am
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Then please give it a Day or two for admin to respond, I will do what I can to hurry things along.
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_________________
Discord: Shalimarwildcat |
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Chiara
Site Admin
Joined: 29 Sep 2000
Posts: 389
Location: USA
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Posted: Wed Oct 24, 2018 10:01 am
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Hmmm. I don't have a support ticket from you in the help system. That is odd. Please PM me your email address so I can track down your record and see what's up.
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PDXsasquatch83
Newbie
Joined: 24 Oct 2018
Posts: 6
Location: Las Vegas, NV
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Posted: Wed Oct 24, 2018 3:27 pm
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PM sent.
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PDXsasquatch83
Newbie
Joined: 24 Oct 2018
Posts: 6
Location: Las Vegas, NV
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Posted: Wed Oct 24, 2018 9:31 pm
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Anything?
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PDXsasquatch83
Newbie
Joined: 24 Oct 2018
Posts: 6
Location: Las Vegas, NV
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Posted: Thu Oct 25, 2018 1:00 pm
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I purchased cmud on 20-oct-2018 and still have not received any communication via email or license key through the online store.
I completed my purchase and all communications with the same email that I have used with Zuggsoft since 2002.
Order shows as paid in my paypal account.
Going on 5 days and still no license is unacceptable.
Is there anyone available that can assist with this? |
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Chiara
Site Admin
Joined: 29 Sep 2000
Posts: 389
Location: USA
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Posted: Thu Oct 25, 2018 3:45 pm
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Reply sent via the support system.
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PDXsasquatch83
Newbie
Joined: 24 Oct 2018
Posts: 6
Location: Las Vegas, NV
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Posted: Thu Oct 25, 2018 4:30 pm
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Problem resolved and I have my License Key.
Thank you very much Chiara! |
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