 |
Insurection
Newbie
Joined: 06 Jan 2014
Posts: 2
|
 Posted: Mon Jan 06, 2014 2:14 pm
Lost License Key
|
Hello everyone!
Let me start by saying I'm sure this is the wrong place to post this and I can't find a better alternative.
I lost my license key and I've tried to use the retrieve license key tool on the Zuggsoft store website, I have not received any email and yes I have checked all of my spam folders and made sure I am set to receive emails from zuggsoft. Four days ago I opened a support request on the website for a lost license key and still have not received any news regarding the issue.
Any information is appreciated. Is it typical for this to take so long or am I making some mistake somewhere?
Thanks. |
|
|
|
|
Rorso
Wizard
Joined: 14 Oct 2000
Posts: 1368
|
Posted: Sun Jan 12, 2014 3:01 pm
|
Hello
Have you checked to make sure the email that the store uses is the correct one?
Do you use webmail or a separate client to check your email? If there is a webmail associated with your email account then you might want to check if it has its own spam folders. |
|
|
|
|
Chiara
Site Admin
Joined: 29 Sep 2000
Posts: 389
Location: USA
|
Posted: Thu Jan 16, 2014 7:11 pm
|
Insurection, did you ever get the help you needed? Usually I get back to emails in about 48 business hours, but we took our winter holiday a little late this year.
|
|
|
|
|
|
|
|
