Zugg Software :: View topic

Newbie Joined: 21 Dec 2008 Posts: 3

I've tried pretty much everything I can think of, yet none of these will open. Whether by clicking the buttons, using the pulldown menus or even entering the code into the command line. At first when I tried to open them it would act like it was working, but nothing came up, the bar at the top of the screen would go grey as if a new window had opened, but nothing was there. After tinkering around I now get an Error Box that reads: Access violation at address 00403324 in module 'Zmud.exe'. Read of address 4B484845.

Any help would be greatly appreciated! Thank you!

<edit> Version 7.21 by the way.

Also, if a similar question has been posted, can someone direct me to it? I didn't see one but I didn't look too hard.

SubAdmin Joined: 18 Nov 2001 Posts: 5182

About all I can suggest is to try the procedure for fixing a corrupt settings file found here http://www.zuggsoft.com/zmud/migrating.htm

GURU Joined: 23 Dec 2000 Posts: 4834 Location: USA

The error suggests corrupted files (most likely layout, but you never really know), but that might be independant of the loss of the settings editor entirely. For that, you might try the Reset Windows option under the Layout menu. There's an option for the Settings Editor specifically, but it's greyed out if the settings editor is not open:

1)click the Settings button
2)click the Layout menu
3)open the Reset Windows submenu
4)click the Settings Editor menu

If it's just a simple window-positioning issue, this will force the windows back on-screen. It either removes the docking status of the Edit window or it reverts it to being docked below the class pane. You should be able to simply redock it if it's no longer docked, but if it seems that it won't dock the little down-arrow menu in the Settings Editor has an option called Dockable that will allow you to dock other windows to it.

If more serious measures must be taken, you'll probably want to just delete and recreate your layout file as there's a good chance it's slightly corrupted anyways. Deleting the zmud.ini file is also a safe bet, though it's important to remember than any global settings you might have made won't be restored. Deleting the setting.dok file is really just another way to do the reset windows procedure I outlined above, but it too is a safe file to delete.

Newbie Joined: 21 Dec 2008 Posts: 3

Thanks for the replies guys. I tried MattLofton's suggestions, except for the deleting of the .ini file. Problem is that I can't click on the Settings button. The only buttons that actually work from that selection is the Chars and Prefs buttons. All others do as what is explained in my first post. I don't know if this helps at all or not, but even though I can't open the macros/triggers etc, I can still use the ones I have saved prior to my issues and they work fine. I'll try to remove the .ini file now and see what happens.

<edit> Got into the Global Settings menu and docking seemed to be checked on every thing, as far as I could tell. I couldn't locate the .ini file on my own so I did a Windows Search for it, and deleted the file that came up. Nothing new happened there either. I suppose I'll end up having to uninstall and all that now?

Newbie Joined: 21 Dec 2008 Posts: 3

Bummer, no other/better suggestions? I really didn't want to have to change clients. Mushclient here I come I guess.

GURU Joined: 23 Dec 2000 Posts: 4834 Location: USA

Well, you could always do a reinstall. It's rather rare for anything but the user data files to get corrupted, but honestly some of the system data is rather easy to get into if you are computer savvy. The system data stuff is something you never should try messing with even if you are familiar with low-level ZMud stuff, because almost all of it is not autorecreated (thus, anything that happens to this data is moreorless permanent until you do a reinstall).

Before you do a reinstall you could try removing your user-created sessions to see if maybe it was those messing up your playing window. These are not autorecreated, either, so I would suggest you make backups just in case you run into file overwriting issues that might obliterate all your triggers and such or overwrite your mapfile with a blank one.

EDIT: if you are reasonably sure nothing is wrong with ZMud, you will need to start looking at your computing environment. Things like installing ZMud to a non-Program Files directory in Vista, what sort of other software you have running when ZMud runs, etc. While in most cases it's an all-or-nothing thing, there's always the chance that something like your AV software blocked a key part of the installation or removed something it thought was a threat or somehow messed with something component-like to ZMud.